Sun.energy collects two types of information from you in conjunction with your use of the Sun.energy Services (collectively, your “personal information”): (1) personally identifiable information; and (2) non-personally identifiable information.
Svea Renewable Solar AB Company Reg. No. 556955-1350 and Sun.energy Park Energy AB Company Reg. No. 559172-6327 with address Bergkällavägen 35A, 192 79 Sollentuna, are responsible for the personal information we collect. Sun.energy has a special person appointed to be the data controller and the best way to contact this person is by email email@example.com.
We take a variety of security measures to protect your personal information. Only employees who are to perform a specific job (such as invoicing or customer service) will have access to personally identifiable information. The computers/servers used to store personally identifiable information are stored in a secure environment according to the supplier. Agreements compliant with GDPR are drawn up with those who store the information
Right of access (such as data extracts). We are always open and transparent with how we process your personal data and if you wish to obtain a deeper insight into which personal data we process about you, you can request access to the data (the information is provided in the form of a register extract with designation of purpose, categories of personal data, categories of recipients, storage periods, information from where the information was collected and the existence of automated decision-making). Keep in mind that if we receive a request for access, we may ask for additional information to ensure efficient handling of your request and that the information is provided to the right person.
If the information is incorrect, you can request that your personal data be updated. Within the framework of the stated purpose, you also have the right to supplement any incomplete personal data.
You can request deletion of personal data we process about you if:
Please note that we may have the right to deny your request if there are legal obligations that prevent us from immediately deleting certain personal data. Such obligations come from accounting and tax legislation, banking and money laundering legislation, but also from consumer law legislation. It may also be that the processing is necessary for us to be able to establish, assert or defend legal claims. Should we be prevented from fulfilling a request for deletion, we will instead block the personal data from being used for purposes other than the purpose that prevents the requested deletion.
You have the right to request that our processing of your personal data be restricted. If you dispute that the personal data we process is correct, you can request a restricted processing for the time we need to check whether the personal data is correct. If we no longer need the personal data for the stated purposes, but you do need them to be able to establish, assert or defend legal claims, you can request restricted processing of the data from us. This means that you can request that we not delete your information. If you have objected to a balancing of legitimate interest that we have made as a legal basis for a purpose, you can request restricted processing for the time we need to check whether our legitimate interests outweigh your interests in having the data deleted. If the processing has been restricted due to any of the situations above, we may only, in addition to the actual storage, process the data to establish, assert or defend legal claims, to protect someone else’s rights or if you have approved this.
You always have the right to avoid direct marketing and to object to any processing of personal data based on a balance of interests.
Where we use a balance of interests as a legal basis for a purpose, you have the opportunity to object to the processing. In order to continue to process your personal data following such an objection, we need to be able to show a compelling justified reason for the processing in question that outweighs your interests, rights or freedoms. If not, we may only process the data to establish, exercise or defend legal claims.
You have the opportunity to object to your personal data being processed for direct marketing. The objection also includes such analysing of personal data (so-called profiling) that is performed for direct marketing purposes. Direct marketing refers to all types of outreach marketing measures (such as via e-mail and text messages. Marketing measures where you as a customer have actively chosen to use one of our services or otherwise sought us out to find out more about our services do not count as direct marketing (such as product recommendations or other functions and offers on My pages). If you object to direct marketing, we will discontinue the processing of your personal data for that purpose as well as discontinue all types of direct marketing measures. Remember that you always have the opportunity to influence which channels we will use for mailings and personal offers. For example, you can choose to only receive offers from us via e-mail, but not text message. If so, you should not object to the processing of personal data as such, but instead limit our communication channels (by changing the settings on My pages or contact customer service).
If our right to process your personal data is based on the fulfilment of an agreement with you, you have the right to request that the data concerning you and that you have provided to us be transferred to another personal data controller (so-called data portability). A prerequisite for data portability is that the transfer is technically possible and can be automated.
We will only process your personal identification number when it is clearly justified to do so with respect to the purpose necessary for secure identification or for any other reasonable grounds.
Cookies are small text files consisting of letters and numbers sent from our web server and stored on your browser or device. At sun.energy, we use the following cookies:
Yes. Your browser or device allows you to change the settings for the use and scope of cookies. Go to the settings of your browser or device to learn more about how to adjust the settings for cookies. Examples of things you can adjust are blocking all cookies, only accepting first-party cookies or deleting cookies when you close your browser. Keep in mind that some of our services may not work if you block or delete cookies. You can read more about cookies in general on the Swedish Post and Telecom Authority’s website, pts.se.
We use IT systems to protect the confidentiality, integrity and access to personal data. We have taken special security measures to protect your personal data against unlawful or unauthorised processing (such as unlawful access, loss, destruction or damage). Only those people who actually need to process your personal data in order for us to fulfil our stated purposes have access to them.
The Swedish Data Protection Authority is responsible for monitoring the application of legislation and anyone who believes that a company handles personal data incorrectly can submit a complaint to the Swedish Data Protection Authority.